Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of goods are exempt from being returned, such as personalized items or items marked as final sale. If you are unsure whether your item is eligible for return, please contact us for clarification.
Return Request Process
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after the 30-day period will not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card company. Please allow up to 14 business days for the refund to appear in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return request process outlined above to return your original item. Ensure that you place the new order promptly to avoid any potential stock issues.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and photos of the damaged item. We will assess the situation and may offer a replacement or refund based on the circumstances. Claims for damaged or defective items must be made within 7 days of receiving the item.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with voyagerdiscovers.com is satisfactory. Please allow up to 48 hours for a response to your inquiry.